Sincerely,
Prateek Shah

Aaron, I am sorry you are prejudiced against telemarketing. We have used this method to sell products of major international (US/UK/Australian) companies and presumably you would not buy their products in this manner either. That is a loss to you as much as to us and I hope you will see fit to get past this “gut” feeling. (“Prejudice, master of passion, sways it to what mood it likes” – Shakespeare)

Mr. Walton, I hope you are not confusing “Microsoft-certified” with “Microsoft affiliated.” We do have Microsoft-certified technicians and see fit to mention this fact. If you are confident that you are not mistaken, we would be much obliged if you could send us feedback on our website including as much information as you can about the call – caller name, time and date, etc. I assure you we will deal with the issue promptly.

Your phone number is public information that can presumably be found in a phone book, and also on various websites on the Internet. I assure you our callers would have had no prior knowledge of technical issues on your computer – they simply look for common problems that a lack of thorough maintenance gives rise to.

Thanks and regards,
Prateek Shah
Director

I believe the forum moderators have been deleting my company’s attempts to reply to your comments, which I feel is unfair on us. I hope that the objectivity of this post will help it remain on this forum.

I am a Director at Pecon, having joined the company 2 months ago after returning from USA. I believe this company has a genuine product that is beneficial to its customers, and while we have had incidents in the past where our sales agents have used unethical means to sell our product, we have taken stringent measures to correct this and I can confidently say that today none of our callers claim that they are from Microsoft or overcharge our customers (if they do so they are immediately terminated).

Having said that, there are some assumptions that this post makes that are really not valid – for instance, the police report does not at any point mention the name of the company making these calls, and we are not the only company that provides this service – in fact some of our past employees have absconded with our software and started similar companies.

Secondly, at no point do we install viruses that collect credit card data – this is simply an unverified claim made to exaggerate the gravity of the “scam.”

Lastly, in the few cases where past employees of ours have made unethical sales, we have made a conscious effort, where given the opportunity, to make amends. Even now we stand by the policy that the grievances of any customer who feels unfairly treated will be swiftly addressed.

The hullabaloo that this post and others like it have created, on the other hand, have caused us much inconvenience and loss. Customers who have benefited from our service and were well satisfied with it for 3 or even 6 months suddenly see such reports and take their money back.

I sincerely hope that some of you will open your mind enough to check our product out before you judge us based on someone else’s incorrect conclusions – most of the posts above are from people proudly claiming that they got a call from us, saw this website, and shooed us off, and this pattern just goes on and on. Very few of the posts provide any material objections, and to most of them I could make a reply given the opportunity. As for using the remote connection to usurp your computer and personal data behind your back, we use remote support software from a California-based company (Citrix GotoAssist), and they will tell you that such a thing is not possible.

I am aware that all you are trying to do is create awareness and increase computer users’ safety and security, but I assure you our company’s objectives are much the same. We are not scammers and we are definitely not “scum” as someone above has called us. Just because we are Indian does not make us dishonest. Generalizing a few exceptional cases to defile the name of our company as a whole does not make you good reporters.

I only hope the moderators of this forum will be open-minded enough not to delete this post simply because it’s from an Indian IP address.

Sincerely,
Prateek Shah
Director