HTC Touch Pro plays up …

No, not the ‘naughty child hiding your car keys’ playing up, but an ominous ‘reboot loop’ playing up on any inbound or outbound phone call connection.  Had I managed to get a dud?

Thanks to the google search of a friend, a hard reset was attempted (after the usual I.T. trick didnt work of removing & replacing the SIM and battery).  The procedure is posted here for a couple of reasons … to make it easy for me to find should I need it again .. to add another page on the internet with this info for anyone googling to find … and to boost my google results 🙂

HTC Touch Pro Hard Reset Procedure:  WARNING You will lose all of the data on your phone, so make sure you have a backup copy of any photos, contacts, emails etc!!!

1. Pull out the stylus.

2. With the device turned on, press and hold the VOLUME DOWN and ENTER (round circle on the front)

buttons, then press the RESET (tiny little dot under the headphone symbol at the bottom of the phone next to the USB/power jack) button with the stylus tip.  (This finger contortion act is easiest performed with the phone held upside down… or you upside down and the phone the right way up, whichever you find easier!)

3. Release the RESET button, but continue pressing the VOLUME DOWN and

ENTER buttons until you see a message on a grey screen telling you about the hard reset procedure.  If you get the HTC Touch logo then Windows Mobile booting, you haven’t done it right – try again!

4. Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP

button to perform the hard reset, or press any other button to cancel the



You can also use Clear Storage to reset your device back to factory default settings.

1. On the Home screen, slide to the Settings tab and then tap All Settings.

2. On the System tab, tap Clear Storage.

3. Enter “1234” and then tap Yes.

Said phone is now behaving once more – now to reload my data and settings!


UPDATE *** Well, this worked for a while, but now my phone is doing it again 😦  Thanks to Google, I’ve found several people mentioning it might be a data/voice issue when roaming.  Apparently when not on your home network, if your data syncs when your on a call, the voice and data streams manage to crash the phone.  Turns out my home is in a shocking coverage area so I often pick up a roaming network.  I’ve turned off the data connection until I need it, so will keep testing and see how it goes.



6 thoughts on “HTC Touch Pro plays up …

  1. I have this same problem, my HTC is brand spanking new, one day old.
    I straight away set it up for PUSH email from my email EXCHANGE server. So I’ve done a Hard Reset and will use the phone for a while without the Data Sync with Push Email and see how I go.
    Thanks for the Hard Reset Tip tho, I was trying to do it by pushing the Enter key on the QWERTY, DOH. As if that round button should even be called an ‘ENTER’ button.

  2. Interesting on the roaming issue. In ‘theory’ the ActiveSync push should not work whilst roaming by default. (If not selcted on the schedule options)

    However POP mail, Windows Live etc. despite having the option to not do anything whilst roaming seem to totally ignore this.

    I’ll drop a line to HTC and see what their support has to say.

  3. How did you go with this, still having problems ?
    I had an app installed called gyrator, when I uninstalled it this stopped hapening, I reinstalled, started happening again, any way , I went nuts last night and down loaded a whole lotta stuff for the phone and now its happening again, dammit.
    there are several posts re this around the place.
    Using diamond tweak you can make apps that use gprs disconnect after 30 seconds( or wotever). the phone seems a bit more stable after doing this .
    Good luck

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