Do you know the saying about builder’s houses? It refers to tradies that are so busy repairing other people’s places that their own home has a few things that need attention, but they never make the time to fix. IT people have the same issue with their own computers. I’d been putting up with a problem in Quickbooks Pro 2012-2013 for some time and finally decided to research it.
When my bookkeeper reconciled the accounts & wanted to print the reports, Quickbooks would hang. Same symptom if I tried to save an invoice as a PDF (using the inbuilt QB feature, not a third party PDF printer). My computer is running Windows 7 64-bit.
Your errors may include:
- Could not print to printer. Check your printer selection. Printing may have been cancelled from another program’
- QuickBooks PDF Converter Activation Error -20: You cannot print directly to the QuickBooks PDF Converter. Try using QuickBooks Save as PDF menu option or Activation error. Printer not activated. Error code -20.
- The device is not ready.
- QuickBooks could not save your form as a PDF file.
- Unable to save as PDF.
- Other .PDF file-related errors may occur when you email transactions.
- QuickBooks stops responding when you try to reconcile accounts.
I knew if I went into the queue for the Quickbooks V303 PDF Converter, I’d see the document sitting in an Error state. If I deleted it from the queue, Quickbooks would become responsive again and carry on.
The fix is actually pretty straightforward. It involves creating a new local port for the printer, rebooting, and setting the Run As Administrator & Compatability options for the program. If that sounds like German, here are the detailed instructions from Reckon: http://www.quicken.com.au/kb/issue_view.asp?ID=3577
Just completeing Stage 1 did the trick for me. Finally. I should have fixed it months ago!