Quickbooks crashes on reconcile reports or saving as PDF

Do you know the saying about builder’s houses? It refers to tradies that are so busy repairing other people’s places that their own home has a few things that need attention, but they never make the time to fix. IT people have the same issue with their own computers. I’d been putting up with a problem in Quickbooks Pro 2012-2013 for some time and finally decided to research it.

When my bookkeeper reconciled the accounts & wanted to print the reports, Quickbooks would hang. Same symptom if I tried to save an invoice as a PDF (using the inbuilt QB feature, not a third party PDF printer). My computer is running Windows 7 64-bit.

Your errors may include:

  • Could not print to printer. Check your printer selection. Printing may have been cancelled from another program’
  • QuickBooks PDF Converter Activation Error -20: You cannot print directly to the QuickBooks PDF Converter. Try using QuickBooks Save as PDF menu option or Activation error. Printer not activated. Error code -20.
  • The device is not ready.
  • QuickBooks could not save your form as a PDF file.
  • Unable to save as PDF.
  • Other .PDF file-related errors may occur when you email transactions.
  • QuickBooks stops responding when you try to reconcile accounts.

I knew if I went into the queue for the Quickbooks V303 PDF Converter, I’d see the document sitting in an Error state. If I deleted it from the queue, Quickbooks would become responsive again and carry on.

The fix is actually pretty straightforward. It involves creating a new local port for the printer, rebooting, and setting the Run As Administrator & Compatability options for the program. If that sounds like German, here are the detailed instructions from Reckon: http://www.quicken.com.au/kb/issue_view.asp?ID=3577

Just completeing Stage 1 did the trick for me. Finally. I should have fixed it months ago!





Protect your PC Against Adobe PDF Reader Security Flaws

Not an original blog entry this time, but advice definately worth sharing from the security experts at AVG – thanks Lloyd!

Melbourne and Amsterdam, 13 August 2010 – It should go without saying that the best way to deal with malware is, of course, not to get infected in the first place.

Lloyd Borrett, Security Evangelist for AVG (AU/NZ) says, “Being aware of what products are being targeted by the bad guys may help you as well, so it may be useful to know that at the moment Adobe products are virtually the number one target across the world with millions of PCs being hit by infected Adobe PDFs. Others are being pwned via Adobe Flash ads via Facebook and other social media web sites.”

Attackers send a file that has malicious code embedded in it. Once the file is opened, the computer is infected, typically with some form of identity theft malware that then steals data.

The Adobe PDF and Adobe Flash browser plug-ins are also used in “drive-by download” attacks where malware is downloaded onto the PC while the user is surfing the web.

“Adobe products, just like Microsoft Windows and Microsoft Office, have near universal use on home and business computers making these applications prime targets for the bad guys,” Borrett continues. “Unfortunately, since the bad guys realised this and turned their attention to finding security holes in them, they have been very successful.”

Of course, the easiest way to avoid the risk of being compromised via these Adobe products is not to install them! However, this is virtually impossible for most home and business Internet users.

So if you must use Adobe Reader, then please take the time to secure it.

How to secure Adobe Reader  

  1. Open the Adobe Reader application and choose ‘Edit’ and then ‘Preferences’.
  2. On the left you will see several different categories of options to modify.
  3. Under the ‘JavaScript’ category there is a checkbox ‘Enable Acrobat JavaScript’. Make sure this checkbox is not ticked/selected so that you disable Adobe Reader’s ability to run dangerous JavaScript from a PDF.
  4. Under the ‘Security’ category, to specify that digital signatures are handled securely make sure the ‘Verify signatures when the document is opened’ checkbox is ticked/selected.
  5. Under the ‘Security (Enhanced)’ category, make sure the ‘Enable Enhanced Security’ checkbox is selected to help with data protection and privacy.
  6. Under the ‘Trust Manager’ category we’d recommend you disable Acrobat’s ability to call external applications to handle non-PDF file attachments. So, after the ‘PDF File Attachments’ heading, make sure the ‘Allow opening of non-PDF file attachments with external applications’ checkbox is not ticked/selected.
  7. Then click on ‘OK’ to exit changing the preferences.

Adobe is working to address the security vulnerabilities in its products, so it’s vital to make sure you regularly check for updates to Adobe Reader, Adobe Flash and other Adobe applications. Turn on the automatic updates so that your Adobe software stays up-to-date.

Borrett adds, “And also don’t forget to install a complete security suite solution like AVG Internet Security that will provide you with total protection as you work, shop, bank and play games online.” 

AVG (AU/NZ) has a comprehensive range of security tips for home and business users on its web site at www.avg.com.au/resources/security-tips/.

About AVG (AU/NZ) Pty Ltdwww.avg.com.au

Based in Melbourne, AVG (AU/NZ) Pty Ltd distributes the AVG range of Anti-Virus and Internet Security products in Australia, New Zealand and the South Pacific. AVG software solutions provide complete real-time protection against the malware, viruses, spam, spyware, adware, worms, Trojans, phishing and exploits used by cyber-criminals, hackers, scammers and identity thieves. AVG protects everything important and personal inside computers — documents, account details and passwords, music, photos and more — all while allowing users to work, bank, shop and play games online in safety. 

AVG provides outstanding technical solutions and exceptional value for consumers, small to medium business and enterprise clients. AVG delivers always-on, always up-to-date protection across desktop, and notebook PCs, plus file and e-mail servers in the home and at work in SMBs, corporations, government agencies and educational institutions.

Talk to Us

Siobhan MacDermott

AVG Technologies – Investor Relations

E-mail: siobhan.macdermott@avg.com

US Mobile: +1 415 299 2945

For more detailed information please contact:

Lloyd Borrett         AVG (AU/NZ)      03 9581 0807

Shuna Boyd         BoydPR      02 9418 8100